Privacy Policy
Privacy Policy
1. Introduction
Welcome to the Elie Samaha Baghdad app. We respect your privacy and protect your personal data. This policy explains what information we may collect, why, and how we use it.
By using the app, you agree to this policy.
2. Data we collect
2.1 Customers
| Data | When collected | Purpose |
|---|---|---|
| Phone number | When signing in with a verification code | Identity verification and linking bookings |
| Name | When creating a booking | Queue display and customer service |
| Booking and visit details | When booking or during a visit | Managing turn, appointment, and service |
| Device notification identifier | When you allow notifications | Turn alerts and booking updates |
| Ratings | After service (optional) | Improving service quality |
2.2 Authorized staff
| Data | When collected | Purpose |
|---|---|---|
| Login credentials | At sign-in | Identity and permission checks |
| Job role | At sign-in | Showing role-relevant tools |
| Device notification identifier | When you allow notifications | Booking alerts and updates |
| Temporary session on device | While using the app | Keeping you signed in for a limited time |
2.3 What we do not collect
- We do not collect your device GPS location
- We do not access contacts, camera, microphone, or photo gallery
- We do not use your data for advertising or cross-app tracking
- We do not sell your personal data
3. How we use your data
- Operate the app (sign-in, queues, bookings)
- Send notifications about your turn or booking when you allow them
- Improve service through ratings and internal analytics
- Optional communication through external messaging apps when you choose that action
4. Storage and security
- Your data is processed and stored through trusted cloud service providers
- Communication between the app and our servers is encrypted in transit
- Notification identifiers are used only to deliver related alerts
- Some temporary session data may be stored on your device
5. Data sharing
We may share the minimum necessary data with service providers that help operate the app, solely to deliver the service.
We do not share your data for advertising or marketing purposes.
6. Device permissions
The app may request internet access and notifications only as needed.
We do not request unnecessary permissions such as camera, location, contacts, or microphone.
7. Your rights
- Request access to data linked to your account
- Request correction of inaccurate data
- Request deletion by contacting the center
- Disable notifications from your device settings
- Sign out to end the local staff session
To request data deletion, email us at: — or call —.
8. Retention
- Booking data: as long as needed for operations and reporting
- In-app notification records: for a limited period, then deleted
- Notification identifiers: until permission is revoked, you sign out, or the app is removed
- Staff device session: for a limited time after the last sign-in
9. Children’s privacy
The app is not directed to children under 13. We do not knowingly collect children’s data.
10. Changes
We may update this policy from time to time. Continued use after an update means you accept the revised policy.